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Shipping & Returns


Returns/Exchanges/ Warranty


Solaire Pty Ltd does not refund or exchange purchase except as specifically set out herein, or contained in any warranty statement provided with the goods or services, any term, condition or warranty in respect of the quality, merchantability, fitness for purposes condition, description, assembly, manufacture, design or performance of the goods or services, whether implied by statute, common law, trade usage, custom or otherwise which may be lawfully excluded, is hereby expressly excluded.


Solaire Pty Ltd liability arising under or in connection with the sale, use of, shortage in Delivery of or any other dealings with the Goods or Services by the Customer or any third party shall be limited to replacement or repair the Goods re-supply of the Services.


Solaire Pty Ltd shall not be liable for any indirect or consequential losses or expenses suffered by the Customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or good services.


Solaire Pty Ltd shall not be liable for any loss or damage suffered by the Customer where Solaire Pty Ltd has failed to deliver goods or services or fails to meet any delivery date or cancels or suspends the supply of goods or services.


Nothing in the Terms is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods or supply of services which cannot be restricted or modified. 


Equipment Warranty - Warranty cards must be completed and returned within 14 day with proof of purchase to register for warranty. Failure to complete card within the 14days voids all warranty.All equipment is designed to be used with Solaire Pty Ltd products failure to only use these products voids all warranties.


Provision of the Equipment Warranty is subject to:


Written notice from the Customer stating why the equipment does not meet specification or those Goods that are defective.The provision of the equipment to Solaire Pty Ltd for testing at the customers cost.


Correct use and storage of the Goods in accordance with instructions provided


Using the Goods and services in accordance with their intended purpose.


Providing evidence the customer is adequately trained and qualified.


All necessary and appropriate precautions and safety measures relating to the storage,use, handling and maintenance of the goods.


Solaire Pty Ltd shall not be required to replace Goods which are defective as a result of not being used for their proper or intended purpose or which have been treated,processed or changed in any manner.


Solaire Pty Ltd will determine if the equipment is defective or as a result of customer. 


Solaire Pty Ltd will determine if repair or replacement shall be the most appropriate. In the event the equipment is deemed not defective the customer will be advised of costs for repair/replacement.


The customer will be held responsible for all costs and charges for labour, parts, freight, insurance etc.


Provide Evidence of Solaire Pty Ltd Purchase.


Any warranty provided by the Company shall not cover any defect or damage which may be caused by:


      (i)    Failure on the part of the Client to properly maintain any Goods; or


      (ii)   Failure on the part of the Client to follow any instructions or guidelines provided by the Company; or


      (iii)  Any use of any Goods otherwise than for any application specified on any documentation supplied with the goods; or


      (iv)  The continued use of any Goods after any defect becomes apparent to a reasonably prudent operator or user; or


      (v)   Fair wear and tear, any accident or act of God.


Any Warranty provided by the Company shall be voided in the event that the goods are repaired or altered or replaced without the Company’s consent.



Solaire Pty Ltd will, at its discretion, arrange for the delivery of the goods to the Customer and shall designate the route and means of transportation for the delivery of Goods or Services. In the event that the Customer requires a different route or form of transportation the Customer will reimburse Solaire Pty Ltd for the extra costs involved.


Please note that we do not have any connection with shipping agents. You the client engage the shipper of your choice and accept our terms and conditions and the respective shippers terms and conditions on placing an order.


Any issues with couriers/ shippers needs to be addressed directly with the company. We are a third party and due to privacy can not act on your behalf with any shipping company or courier.


All orders are placed with an authorization to leave and We do not accept any responsibility for goods once they have left our premises. All goods are sent with a tracking number for you to plan delivery,arrange alternate delivery addresses, times or re delivery in the event you will not be present to accept goods. Please note re delivery fees will be on forwarded to you once received by us.


In the event you have not chosen insurance on items they carry insurance we are not responsible for any damage during shipping, or non delivery and you will need to take up any issues directly with the shipper/ courier company.


Customers can expect delivery within 7 business days, depending upon final destination.


All freight will be charged on an  individual basis as per online calculator.


Unless otherwise agreed in writing by Solaire Pty Ltd, the Customer will be responsible for all costs associated with delivery, including freight, insurance and other charges arising from the point of dispatch of the goods to the customer to the point of delivery.


The Customer must provide reasonable and proper access to the location specified for delivery. If goods are to be left a note stating goods may be left and signed must be available to the driver to collect as proof of delivery to the address.


The Customer authorizes Solaire Pty Ltd in its absolute discretion to subcontract delivery


The Customer indemnifies Solaire Pty Ltd against any loss or damage suffered by Solaire Pty Ltd, its subcontractors or employees as a result of delivery.


Any period of date for delivery of goods or provision of services stated by Solaire Pty Ltd is intended as an estimate only and is not a contractual commitment. Solaire Pty Ltd will use its reasonable endeavors to meet any estimated date for delivery of the goods or completion of the services but will not be liable in any circumstances for any loss or damage suffered by the Customer or any third party for failure to meet any estimated date.


A completed drivers' manifest or delivery docket whether signed by the driver or the Customer or its employee or agent will be proof of Delivery of goods invoiced.


Goods must be checked for damage and completeness in the presence of the delivery driver. The customer acknowledges that once the customer has signed for the delivery they are signing that they have received the delivery in good condition and intact


Delivery of the goods to a third party nominated by the Client is deemed to be delivery to the Client for the purposes of this agreement


The Client shall not be entitled to repudiate the agreement as a result of the failure of the Company to deliver the goods




It is the responsibility of the Client to check each delivery to ensure that the delivery is complete and in good condition. The Client will be deemed to have accepted the goods as being in accordance with its order and received in good condition unless it notifies the Company in writing of any claim within one (1) days of receipt of the goods.


The Company will not accept any return of goods unless it has given prior written authorisation for the return and unless the returned goods are in their original condition and packaging.  The Client is responsible for payment of any freight or delivery costs to return any goods to the Company unless the Company agrees to pay such costs on the basis that the goods were delivered in a damaged condition.